FineDesk is a cloud-based help desk for any support team — IT, customer service, facility management, or internal operations. Manage tickets, chat in real time, detect devices automatically, and get full analytics — right from the browser.
A complete toolkit that covers the entire support lifecycle — from ticket creation to analytics and reporting.
Instant messaging between employees and technicians. File attachments, read receipts, and full conversation history on every ticket.
The system identifies the computer, OS, installed software, and network info automatically when a ticket is created.
One technician per ticket at a time. Prevents duplicate work and conflicting changes.
Track tickets by status, office, technician, and timeframe. Visual dashboards update in real time.
Automated weekly performance summaries per technician: response times, workload, office breakdown, and trends.
Push notifications, Telegram integration, and email alerts. Configurable per event type and per user.
A fully web-based application — works in any browser, no installation needed. Clean, modern interface.
An employee creates a ticket from any browser. The system auto-detects their device, OS, and network information.
The support team gets an instant push notification and a Telegram alert with ticket details.
A technician picks up the ticket, chats with the employee, and connects remotely via AnyDesk or RustDesk.
Every action is logged. Managers see response times, workload distribution, and weekly performance reports.
Flexible deployment options — cloud or on-premise. Custom pricing based on your team size. Full setup assistance included.
sales@finedesk.appor request a live demo